Joseph Gerard Scheuring

PSC 822 Box 1066

FPO AE 09621-0011

Ph: 9043658431

Email: joerica@msn.com

 

Network Specialist II – Joseph G. Scheuring

SECURITY CLEARANCE: Active Top Secret

EDUCATION:

B.A., REGENTS COLLEGE, ALBANY, NY                                                                    2000

 

SUMMARY: Over ten years experienced in all aspects of networks, planning, installation and support of local networking systems to include Desktops, Servers, or Networking Equipment.

CERTIFICATIONS:

Computing Technology Industry Association (CompTIA) Security+ CE, 2006

Certified Oracle Database Administrator, 2006

Microsoft Certified Systems Administrator (MCSA) Windows 2000, 2006

EXPERIENCE;

July 2011 – Present: Network Specialist II, CSC, Local Network Service Center, NTSCFE

Naples, Italy

·         Interfaces with vendor support services and ensures proper escalation during outages or periods of degraded system performance.

·         Provides on-site touch labor support to move, add, change or correct customer and/or system problems indicating the need for field service trouble resolution.

·         Visits customers and ensures change requests are documented and approves prior to execution.

·         Organizes and directs site surveys for hardware installations.

·         Assesses and documents current site network configuration and user requirements.

·         Develops hardware installation schedules.

·         Maintain and provide repairs to hardware, to include installing, de-installing and relocating system components and PCs and the installing Government-furnished communications software packages on PCs and configuring PC and network to allow proper user access to the system.

·         Ensures workstation/server integrity by evaluating, implementing and managing appropriate software/hardware solutions.

·         Provides user orientation on hardware, software, and network operations.

·         Providing Technical guidance to LNSC personnel by providing technical expertise in hardware, software  (Windows XP and 7 Operating Systems, baseline configuration and imagining updates, and network infrastructure support)

·         Mentors and leads other staff as required. 

·         Responds to and diagnoses problems through discussion with users, including problem recognition, research, isolation and resolution.

 

July 2011 – Present: Tier II Technician, Local Network Service Center, NTSCFE

Naples, Italy

·         Interfaces with vendor support services and ensures proper escalation during outages or periods of degraded system performance.

·         Provides on-site touch labor support to move, add, change or correct customer and/or system problems indicating the need for field service trouble resolution.

·         Visits customers and ensures change requests are documented and approves prior to execution.

·         Organizes and directs site surveys for hardware installations.

·         Assesses and documents current site network configuration and user requirements.

·         Develops hardware installation schedules.

·         Maintain and provide repairs to hardware, to include installing, de-installing and relocating system components and PCs and the installing Government-furnished communications software packages on PCs and configuring PC and network to allow proper user access to the system.

·         Ensures workstation/server integrity by evaluating, implementing and managing appropriate software/hardware solutions.

·         Provides user orientation on hardware, software, and network operations.

·         Mentors and leads other staff as required. 

·         Responds to and diagnoses problems through discussion with users, including problem recognition, research, isolation and resolution.

 

November 2007 – July 2011: Enterprise Service Desk Technician, NCTSFE, Naples, Italy

·         Resolved issues such as update and modify user’s data in active directory including email address and privileges

·         Installed various software and driver programs on local machines using the IBM Tivoli Program to access and control the work stations remotely

·         Responsible for managing high performing teams and leading cross functional work groups to instill problem solving and consensus building.

·         Administrative duties included daily review of trouble calls and service requests.

·         Utilized the Remedy Action Request System to document track and submit trouble tickets.

 

January 2006 – November 2007: Senior Hardware Technician, Naval Education Training Professional Development Technology Center, Pensacola, Florida

·         Provided Network Management for campus infrastructure.

·         Organized and directed site surveys for hardware installations and configurations.

·         Assessed and documented site network configuration.

·         Assisted in the recommendation of new hardware requirements and prepared specifications for hardware acquisitions.

·         Upgraded the legacy group ware servers from Windows NT 4.0 to Server 2003 and the Exchange 5.5.

·         Developed hardware installation schedules and socialized with customers and peer groups.

·         Led installation teams.

·         Documented configuration changes.

·         Prepared site installation and test reports.

·         Coordinated implementation of hardware upgrades with customer base.

·         Responsible for backup and disaster recovery efforts with zero data loss.

 

August 2005 – January 2006: Hardware Technician, CSC, Operation Enduring Freedom, Philippines

·         Network Management, System Administrator, Information Management and Equipment Configuration for Operation Enduring Freedom.

·         Responsible for installing, validating, maintaining, and administering the $80 Million commercial network located in two separate sites.

·         Maintained a network which consisted of a Windows 2003 network using Cisco 3700/2600 routers and PIX firewalls which ran Exchange 2003, Symantec Antivirus and 400/800 PROMINA on 2 SIPRNET AND 2 NIPRNET domains for 150 computers and 150 user/Outlook 2003 email.

·         Duties also include running network cables, installing user computers, installing Information Assurance Vulnerability updates to servers and work stations, and providing customer software support.

 

October 2004 – August 2005:  Hardware Technician, CSC, NATTC Pensacola, Florida

·         Network Management, Equipment Configuration, System Integration/ Installation and Documentation for over 600 student station computers and Two SAN servers.

·         Duties included but not limited to procuring, assembling, installing hardware and software, testing and labeling the Computers, associated furniture and auxiliary equipment this is task was of the TSC II contract with NAVAIRR

·         Organized and directed site surveys for hardware installations.

·         Duties also include running network cables, installing user computers, installing Information Assurance Vulnerability updates to servers and work stations, and providing customer software support.

 

 

December 2001 – October 2004: Network Administrator, NMCI, Pensacola, Florida

·         Provided Information Management by maintaining various database utilizing Oracle and MS Access.

·         Researched and implemented changes to the databases.

·         Provided leadership in setting the work force's expected performance levels commensurate with the organization's strategic objectives.

·         Constructed various graphic presentations to advertise the use of the RDBMS Naval Training Management Planning System.

·         Network Management, System Administrator, Information Management and Equipment Configuration by supporting the installation and maintenance of hardware and software of all NMCI computers within the Naval Air Technical Training Command (NATTC) and Center for Naval Technical Training (CNATT), Naval Aviation Schools Command (NASC).

·         Provided customer support which included, but not limited to, user orientation, installation of hardware and software, general guidance on the operations of the NMCI computers, and repair of the hardware and software as assigned by the NMCI helpdesk at Naval Air Technical Training Command (NATTC) and Center for Naval Technical Training (CNATT). 

·         Used Remedy ticketing and workflow program to assign and complete trouble calls from the NMCI help desk.

·         Alternate Lead for all tasks associated with Naval Air Technical Training Command (NATTC) and Center for Naval Technical Training (CNATT), Naval Aviation Schools Command (NASC). Network/System Administrator Information Management and Equipment Configuration for a 3 Legacy networks of over 800 computers and 2000 users.

·         Duties included, but not limited to, Software and Hardware repair of all Pac’s in the network, Maintaining Microsoft Exchange server, Web Server and Website, Windows 95/98/NT4.0/2000/XP client systems, Nine Windows NT Data Servers and Four Exchange 5.5 Mail server providing software, hardware, network and security updates and backups to all systems as needed at Naval Air Technical Training Command (NATTC), Center for Naval Technical Training (CNATT), Naval Aviation Schools Command (NASC) and Naval Air Station (NAS).

·         Provided customer support to all users, troubleshooting and repairing software, hardware, network problems, and network security.

·         Provided computer security training and maintained records of the training for all Navy, Marine, Contractor and Civilian personal at Naval Air Technical Training Command (NATTC) and Center for Naval Technical Training (CNATT).

 

January 1978 – December 2001:  Electronic Warfare Technician, United States Navy

·         Provided System Administrator, Information Management and Equipment Configuration by maintaining and programming the 10H1 Naval Electronic Warfare Training System that used multiply mainframes and mini computers to design and display Computer Based Training for both graphic and Interactive testing. This system was used to train Naval Flight Officers. Aviation/Surface Electronic Warfare Operators and Cryptographic Elint operators.

·         Responsible for database administration of the system including backups, data consolidation, program debugging, writing lesson curriculum and programming it into system, instructing new curriculum developers on how to operate system, and maintained a budget of over $250,000 ordering and purchasing repair parts for maintenance contractors.

·         Qualified Navy instructor. Network Manager, System Administrator, Information Management, Equipment Configuration and 3M coordinator on two naval vessels USS Morison (FFG-13) and USS Lake Erie (CG-70).

·         Department Leading Chief Petty Officer with 150 personnel under my charge. I have maintained various types of electronic and electrical equipment including receivers, transmitters, copiers, fax machines printers and associated test equipment. Can repair and install computer equipment and software. Experienced in Microsoft office Suite, Windows 95/98/NT/2000, Novel networking. Data entry for medical information including CPT9 coding utilizing the CHCS system.